Frequently Asked Questions
Q. How long does it take to assemble the Patriot Survival Filter and get it ready to use?
A. How long does it take to assemble the Patriot Survival Filter and get it ready to use?
Once you open the box, you should be able to assemble to filter in a matter of minutes. You only need to attach the tubes to the pump and you should be good to go.
Q. Will I be able to track my order after purchase?
A. Will I be able to track my order after purchase?
Yes, once your order is placed it will go into a queue for about 3-5 days for fulfillment at our distribution center in Oklahoma City. Once the order has been shipped you should receive a tracking number by email (be sure to check your spam or junk folder if you don't receive it). You can also contact us for shipping updates by calling us at toll-free (855) 874-9970 or you can send an email to support@helpdesk-com.com to create a ticket with our support team.
Q. Will the Patriot Survival Filter fit in my Backpack or Bugout Bag?
A. Will the Patriot Survival Filter fit in my Backpack or Bugout Bag?
YES! The Patriot Survival Filter will almost certainly fit in just about any backpack. It is light weight and doesn’t take up much space.
Q. How long will it take me to receive my order?
A. How long will it take me to receive my order?
Typically, orders are shipped within 3-5 days of time the order was placed. Then it can take an additional 5-7 days to reach the destination. We use UPS Mail Innovations for most shipments. This means you should receive your order within 10-14 days of placing your order.
Q. Will I be able to track my order after purchase?
A. Will I be able to track my order after purchase?
Yes, once your order is placed it will go into a queue for about 3-5 days for fulfillment at our distribution center in Oklahoma City. Once the order has been shipped you should receive a tracking number by email (be sure to check your spam or junk folder if you don't receive it). You can also contact us for shipping updates by calling us at toll-free (855) 874-9970 or you can send an email to support@helpdesk-com.com to create a ticket with our support team.
Q. Will the Patriot Survival Filter fit in my Backpack or Bugout Bag?
A. Will the Patriot Survival Filter fit in my Backpack or Bugout Bag?
YES! The Patriot Survival Filter will almost certainly fit in just about any backpack. It is light weight and doesn’t take up much space.
Q. How Many Patriot Survival Filters Should I Buy?
A. How Many Patriot Survival Filters Should I Buy?
While one unit will produce hundreds of gallons of clean water, many customers get more peace of mind by purchasing multiple units (one per member of the family). These are for worst-case scenarios of course.
Q. How does the water taste after being run through the Patriot Survival Filter?
A. How does the water taste after being run through the Patriot Survival Filter?
In our opinion, the water tastes great and much like any other bottled water source.
Q. Can the Patriot Survival Filter Remove Salt from Water?
A. Can the Patriot Survival Filter Remove Salt from Water?
No, the Patriot Survival Filter only works on fresh water sources such as ponds, lakes, rivers, streams, etc.
Q. What's your refund or order cancellation policy?
A. What's your refund or order cancellation policy?
You have 30-days from the time of purchase to cancel your order and get a full refund. If you order has already shipped and arrived, you will need to ship back the merchandise to us and we will refund it once the product has been returned.
Q. Is the Patriot Survival Filter good for international travel?
A. Is the Patriot Survival Filter good for international travel?
YES! Many customers use the Patriot Survival Filter when they visit countries with unsafe or questionable drinking water. It can filter hundreds of gallons, so it is like having your own portable mini water plant for traveling to foreign countries!
Q. What happens if my order is damaged or lost?
A. What happens if my order is damaged or lost?
We want you to be completely satisfied. If your order arrives damaged or appears to be lost please contact us immediately. To get in touch you can call toll-free (855) 874-9970 or you can send an email to support@helpdesk-com.com to create a ticket with our support team.
Q. Can a single Patriot Survival Filter clean enough water for a family of four camping trip?
Q. How can I contact you regarding my order?
A. Can a single Patriot Survival Filter clean enough water for a family of four camping trip?
If you have access to a fresh water source (creek, river, pond, lake, etc.) then it can filter water for a family of four with no problem for a multi-day camping trip.
A. How can I contact you regarding my order?
Our customer support team is on hand Monday through Friday during normal U.S. business hours to assist you by phone or email. To get in touch you can call toll-free (855) 874-9970 or you can send an email to support@helpdesk-com.com to create a ticket with our support team.
Q. Can I return a product if I'm not satisfied?
A. Can I return a product if I'm not satisfied?
Absolutely! You have 30-days from the time of purchase to cancel your order and get a full refund. If you order has already shipped and arrived, you will need to ship back the merchandise to us and we will refund it once the product has been returned.
Q. Do you ship to countries outside of the USA?
A. Do you ship to countries outside of the USA?
Unfortunately, at this time we are only able to ship this offer inside the United States. On a case-by-case basis we might be willing to ship to other countries, but additional shipping and handling will be required. You can contact us at toll-free (855) 874-9970 or you can send an email to support@helpdesk-com.com to make a special request regarding international shipping.